Or the printers that is. Last night was our last night to print out follow up and exception reports from close day.
Why were we still printing them? Probably because we always have. Habits don't change unless someone questions why you do what you do. So at Tencon in a paperless class someone said just don't print them. People see them on their tam front screen so why waste the paper. You might have to go through and check that csr codes match op id's otherwise people may not see their activity on their front screen. We have one csr who had that problem. Applied is looking into it and should give me a call later today. It wasnt as simple as changing the op id through utilities.
Let the quest for reducing paper continue!!
Josh
Thursday, October 22, 2009
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