Stop the Presses

Or the printers that is.  Last night was our last night to print out follow up and exception reports from close day.
Why were we still printing them?  Probably because we always have.  Habits don't change unless someone questions why you do what you do.  So at Tencon in a paperless class someone said just don't print them. People see them on their tam front screen so why waste the paper.  You might have to go through and check that csr codes match op id's otherwise people may not see their activity on their front screen.  We have one csr who had that problem.  Applied is looking into it and should give me a call later today.  It wasnt as simple as changing the op id through utilities.

Let the quest for reducing paper continue!!

Josh

TENCON Update

Went to the first day of TENCON today.  They announced TAM version 11 will be coming spring of next year.  They encouraged everyone to update to 10.3 as its very stable.  They are continuing to make stability improvements instead of new features.  They encouraged us to submit PMR's as they do read everyone and try to work them into the program.  I went to 3 classes today some better than others.  I will soon be writting about setting up benefits in tam 10.x. How to use the basics of benefits in tam to get all of your information in tam and help benefits to become paperless as well.  It may not be a perfect benefits solution but it will help to organize and unify the way benefits stores information.  If you havent been to a TENCON I highly recommend it its not a vacation at all but a bunch of very good information and so many classes to choose from that I wish I was 2 people.

More info soon.

Off to Tencon

I am off to my first Tencon.  So watch for exciting updates from Tencon.  When I get back and put into practice what I have learned there will be lots of new updates. 
I look forward to meeting some of you there.

Josh

The story of 2 emails

Did you know that you can attach an email to tam 10+ two different ways?

As you can see they are both the same email but they have different icons which means they were attached differently and since they were they will act differently.

The top email was attached via drag and drop and the bottom email was attached via the attachment menu.

Now you ask what is the difference?

The drag and dropped email keeps its outlook style and allows you to view the html and reply or forward the message just like if it were still in your outlook.
1. Keeps the message the same as it was in outlook.
2. Allows you to reply or forward the message even after you delete it out of outlook. (You have to reattach the forward or reply though it wont auto attach.)
3. You can select multiple emails and attach them all at once. 

This is the menu style of attaching.
1. It converts your email to text.
2. You can reply but its not as easy.  (You have to retype email address)
3. You lose all formatting options.
4.  It can auto attach when you send it.

This is the attach box on the menu attaching style.
1. It doesnt allow grouping
2. You cant attach multiple emails at once.
3. You lose formatting.

This is the attach box when you drag and drop an email.
1. Looks just like the attach file box.
2. Allows multiple attachments at once. (See prev and next at top left)
3. You can give each file its own cat subcat and description.




So you can decide which way works better for you or which end result you prefer.

Josh

Using Applied as part of your backup strategy

Many of you probably know this already but I thought I would throw it out there again. If something were to happen to your building you can mail your backup to applied and they will set you up with tamonline and get you back and going until you are able to return to your office or building.
Just to make sure all of your ducks are in a line. I would go ahead and find out who you would contact what it would cost and how many days till you can be up and running like this. You can never be too prepared for a disaster.